Privacy Policy

1. Introduction

AxiaCRM ("Company," "we," "us," or "our") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and related services (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly, including your name, email address, phone number, company name, billing information, and any data you input into the Service such as contacts, leads, vendor records, call notes, and email content.

2.2 Information Collected Automatically

When you access the Service, we automatically collect device information (browser type, operating system, device identifiers), usage data (pages visited, features used, time spent), IP address, and log data. We use cookies and similar tracking technologies to facilitate this collection.

2.3 Call and Communication Data

If you use our integrated dialer or email features, we collect call metadata (duration, timestamps, phone numbers), call recordings (where enabled and permitted by law), email content, and related communication logs. This data is stored in your account and accessible only to authorized users within your organization.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your inquiries and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with third-party vendors who perform services on our behalf, such as payment processing, hosting, and analytics. These providers are contractually obligated to use your data only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes such as resolving disputes.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, regular security audits, and secure infrastructure hosting. However, no method of transmission or storage is 100 percent secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. You may also have the right to opt out of certain data processing activities. To exercise these rights, contact us at privacy@axiacrm.com. We will respond within 30 days.

8. Cookies

We use essential cookies to operate the Service and optional analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings. Disabling essential cookies may impair Service functionality.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

AxiaCRM
Email: privacy@axiacrm.com