If you run a business in Miami, Brickell, Coral Gables, or anywhere in South Florida, you have probably heard of Salesforce. It is the biggest CRM on the planet, powering Fortune 500 enterprises worldwide. But here is the question more and more Miami business owners are asking: is Salesforce actually the right CRM for my company?
For a growing number of South Florida businesses -- from real estate agencies in Doral to financial advisory firms in Brickell -- the answer is no. They are switching to Axia CRM, a modern, AI-powered CRM built from the ground up for speed, simplicity, and value. In this comparison, we will break down exactly why.
Salesforce pricing starts at $25 per user per month for the Starter Suite, but that plan is stripped down to the basics. Most businesses need the Professional tier at $80/user/month or the Enterprise tier at $165/user/month. If you want advanced AI features with Salesforce Einstein, you are looking at $300 or more per user per month.
Now multiply that by your team size. A 10-person sales team on Salesforce Enterprise costs $1,650 per month -- and that is before you add the integrations, consultants, and admin hours needed to keep it running.
Axia CRM costs $60 per month. Not per user. Per month. That includes unlimited users, built-in AI, a power dialer, email campaigns, SMS outreach, lead scoring, and an AI chatbot. For a Miami small business or mid-market company, the savings are staggering.
Salesforce is a powerful platform, but that power comes with extraordinary complexity. Most Salesforce deployments require a certified Salesforce administrator -- and often a consulting firm -- just to set up properly. Customizing workflows, building reports, and managing integrations can take weeks or months.
Many Miami businesses have told us the same story: they bought Salesforce expecting a plug-and-play solution and ended up spending more on implementation than on the software itself. Insurance agencies in Coral Gables, medical practices in Kendall, and logistics companies in Hialeah have all experienced this frustration.
Axia CRM takes the opposite approach. It is designed to work out of the box. You sign up, import your contacts, and start selling. The interface is clean and modern, inspired by enterprise tools like Palantir but built for everyday usability. No consultants needed. No six-month implementation timeline. No certification required.
One of the most requested features for any sales CRM is a power dialer -- the ability to call leads directly from the platform with automatic logging, call recording, and one-click dialing. In Salesforce, this requires a third-party integration like Dialpad, RingCentral, or Salesforce's own Sales Dialer add-on, which adds additional monthly costs and setup complexity.
Axia CRM includes a full power dialer at no extra cost. Miami real estate agents can call through their lead lists without switching apps. Brickell financial advisors can log every client call automatically. Insurance brokers in South Florida can track call outcomes and follow up without manual data entry. It is all built in.
Salesforce has invested heavily in AI through its Einstein platform, and more recently through Einstein GPT and Agentforce. These are impressive tools -- but they come at a premium. Einstein AI features are locked behind the most expensive Salesforce tiers, and Agentforce requires additional per-conversation pricing.
Axia CRM includes AI from day one at every pricing level. Our AI runs on Cloudflare Workers AI, delivering fast, private inference at the edge. Here is what you get included:
No add-on fees. No per-conversation charges. No enterprise-only restrictions.
Salesforce runs on traditional cloud infrastructure that, while reliable, can feel sluggish -- especially during peak usage times. Page loads, report generation, and data queries can take several seconds, which adds up over a busy sales day.
Axia CRM is built on the Cloudflare global edge network, with data centers in over 300 cities worldwide -- including Miami. This means your CRM data is served from the nearest edge location, delivering sub-50ms response times for South Florida users. Every click, every search, every pipeline update feels instant.
For Miami businesses serving Latin American and Caribbean markets, this edge architecture is especially valuable. Your team members and clients across the Americas all experience the same blazing-fast performance, no matter where they are located.
Salesforce offers robust pipeline and opportunity management, but configuring it properly is another area where complexity creeps in. Custom stages, probability settings, and forecasting rules all require admin-level knowledge.
Axia CRM features Azure DevOps-style kanban boards for pipeline management -- visually intuitive, drag-and-drop deal tracking that anyone on your team can use from day one. Create custom pipelines for different deal types. Move deals through stages with a single drag. See your entire sales funnel at a glance.
Miami real estate teams love this for tracking property deals from initial inquiry to closing. Financial advisory firms in Brickell use it to manage client onboarding pipelines. It is flexible enough for any industry but simple enough that you never need a consultant to set it up.
South Florida's economy is diverse, and Axia CRM is built to serve the industries that drive it:
Salesforce offers marketing automation through its Marketing Cloud platform, but this is a completely separate product with its own pricing -- often starting at $1,250 per month or more. Even basic email campaigns require additional setup.
Axia CRM includes email campaigns and SMS outreach in every plan. Build drip campaigns, send bulk emails, automate follow-up sequences, and reach leads via text message -- all from the same platform where you manage your pipeline. For Miami businesses targeting a bilingual market, being able to quickly send both email and SMS campaigns in English and Spanish from one dashboard is a major advantage.
Switching from Salesforce sounds daunting, but Axia CRM makes it straightforward. Our import tools handle standard CSV exports from Salesforce, mapping your contacts, deals, and custom fields automatically. Most Miami businesses complete their migration in under a day.
We also offer dedicated onboarding support for businesses switching from Salesforce, so you never lose momentum during the transition.
Salesforce is a powerful platform -- nobody disputes that. But for most Miami and South Florida businesses, it is overkill. The complexity, the cost, the need for dedicated admins and consultants -- it all adds up to a tool that works against you instead of for you.
Axia CRM delivers the features that matter -- AI lead scoring, power dialer, email and SMS campaigns, pipeline management, and an AI chatbot -- at $60 per month. No per-user fees. No hidden costs. No consultants required. And with sub-50ms performance on the Cloudflare edge, it is faster than anything Salesforce can offer.
If you are a Miami business ready to stop overpaying for CRM and start closing more deals, it is time to make the switch. Try Axia CRM today and see what a modern CRM built for South Florida businesses can do.
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